The short version
Email us with your Tern ID. We confirm, then delete your account and the
server data listed below within 30 days. Chat history on phones is not
something we can wipe remotely.
How to request deletion
- Find your Tern ID
Open Tern and go to Settings. Your Tern ID is the eight-character code
at the top, for example
BA78A478.
- Email us
Write to
support-tern@niilox.com
with the subject Delete my account and your Tern ID in the body.
- We confirm and delete
We reply to confirm. Your account and the data listed below are deleted
within 30 days.
What happens to your data
Deleted
- Your account record and Tern ID
- Your public encryption keys
- Messages still waiting to be delivered
- Your profile photo
- Media and files held on our servers
- Your push notification token
Kept
- Reports about your account, and any ban — kept for 12 months so a banned Tern ID cannot be reset by deleting and signing up again
- Basic server logs, kept for 30 days
What we cannot delete
Messages you already sent live on the recipient’s phone. Tern never held a
readable copy of them, so we cannot remove them from someone else’s device.
Your own chat history is stored only on your phone — clearing the app or
uninstalling removes it.
Contact
Nomli Tech Limited
Email: support-tern@niilox.com
Registered office address: available on request at that email.